Refund policy

Change of mind

You have 30 days from delivery to return an item you've changed your mind about. It must be unworn, in original condition and returned in its original packaging. Return postage for change of mind is at your cost. Refunds are issued to the original payment method within 5–10 business days of us receiving the return.

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If that applies, contact us with your order number and photos. We cover return postage and you choose a replacement or a refund.

What we can't accept

• Items worn outdoors or showing wear on the sole
• Returns without the original packaging
• Returns started more than 30 days after delivery

Your rights

This policy sits on top of your rights under the Australian Consumer Law. It does not replace or limit them.